Sunday, June 3, 2007

Motive mismatch - Part II

I mentioned about motive mismatch within an organization in this post. And recently i saw this real life account of a HR chap.

"In one of the BPO organizations i worked for, the CEO gave stiff targets to all employees.HR was given a ridiculously high target for recruitment per week and the finance department an equally high profit target. Finance tried to keep the expense low by salary cost, which was a major expense head.This resulted in HR not getting quality people, creating a delay in recruitment which they covered up by compromising on the quality and recruiting mediocre candidates, in turn creating a huge quality issue in operations.The end result was that the client pulled out, the CEO was upset and a blame game started"

Thats some validation for my theory.But i would say, motive mismatch doesn't stop with corporations.Even as an individual, we have different motives and we need to achieve various goals at the same time.Some people find ways to tackle it through prioritization.Some look at it as an opportunity cost situation and pick the best possible decision that fits for the time being.But the process through which all this occurs is about reconciliation,between different motives,thoughts and actions.

To reconcile between the various options, at the end of the day,we must have a clear goal or Vision, and the decision must be the one which will benifit the vision the maximum in the time horizon you are looking at it.Its tough.But possible.

3 comments:

Czar said...

Nice analogy.

Ravi Shankar said...

Thanks Caesar.

Eagerly awaiting to see Shaastra'07 Website.When is it going live?

Sudhir syal said...

Hey dude - just read this. Nice analysis - we should all apply it :)